Can Data Create Path to Circularity post-COP30?

This month, 197 nations came together at COP30 in Brazil to once again drive international momentum for climate action. Discussions around sustainable trade are continuing to move from theory to enforcement, with Border Carbon Adjustments focusing on the carbon cost of producing imported goods and the Corporate Sustainability Due Diligence Directive (CS3D) looking at the human and environmental impacts of supply chains.

The yearly conference has already seen world leaders pinpoint the role of the retail industry, launching the Fashion Industry Charter for Climate Change at COP24 to achieve net-zero emissions within the textile, clothing and fashion industries by 2050.

In recent years, the retail sector has become warped by ultra-fast fashion giants like Shein and Temu. Their model, built on impossibly low prices and an ethos of high-volume and disposability, has created an immense threat for sustainability goals and these companies have relied on exploiting trade gaps to ship single items cheaply across borders.

But with the de minimis exemption abolished by the U.S. administration this summer, and hints from the UK Government to close a similar tax loophole in the Autumn budget, controls are tightening. The opacity that has enabled them could soon become their fatal vulnerability, with DHL Express seeing billed weight bound for the U.S. fall by 32% compared to the same quarter last year. With regulations demanding product-level emissions information and deforestation-free traceability, data will become a crucial watchdog.

This is a wake-up call for the entire industry. Consumers are demanding sustainability and more active strategies towards a circular economy, so retailers will need to keep up to retain a competitive edge. But how can businesses do it?

Understanding the execution gap


According to EY, 66% of UK businesses have developed transition plans to manage climate risks. Yet research from Manhattan Associates reveals a critical gap between corporate sustainability goals and the operational ability to meet them. Although 57% of leaders in the UK say they have full CSRD (Corporate Sustainability Reporting Directive) reporting, only 28% say sustainability performance is a factor in operational planning.

There’s a clear disconnect between the corporate support for sustainability and the reality of supply chain operations on the ground… Many businesses are still operating with systems that can’t provide the necessary insight and visibility.

commented Pieter Van den Broecke, EMEA Leader of Supply Chain Strategies, at Manhattan Associates.

With 87% of retailers anticipating that sustainability compliance challenges will intensify, digital strategies must be able to keep pace. The fundamental challenge is data transparency. Without a unified data infrastructure, businesses cannot measure their carbon footprint, optimise routes, or demonstrate compliance effectively.

Building circularity through efficiency


At its core, sustainability should encompass a true commitment to eliminate unnecessary waste. This means driving efficiency in every mile travelled and every space filled. Thinking about reverse logistics is essential when it comes to returns processes, for instance. Products need to be routed intelligently so they can be restocked at a nearby store or sent to a distribution centre based on real-time data about demand, proximity, and carbon cost. Instead, most retailers funnel returns to a single central warehouse simply because they lack the unified data infrastructure and intelligent inventory processes to make smarter decisions.

The movement of goods is becoming increasingly circular…. So, continuing to think about it in a linear way doesn’t make sense. Uniting transport, warehouse and order management systems is an essential facilitator for the future of retail, giving businesses the power to actively and intentionally improve the sustainability of their operations at the root of their services – systematically removing waste and (importantly) carbon from their supply chains.

says Van den Broecke.

Using data to improve customer trust

With the regulatory environment shifting beneath the very foundations of fast fashion, it opens up an opportunity for retailers to turn visibility into a key part of customer experience and brand trust. For instance, giving customers control over processes like modifying orders before shipping or cancelling shipments before they hit the road.

Mastering these logistics processes isn’t just good for customers; it also gets products back to being sellable faster, and good for the planet meeting new compliance rules and avoid falling short of environmental commitments. The COP meetings are an annual and essential reminder that industries need to lay the groundwork for an intelligent, circular economy. We must not forget that retailers and consumers also have a big part to play in enabling and demanding that positive change too.

Speak, Listen and Pick

Hand-free and eyes-free technology is the preference for the majority of warehouse workers and management. David Priestman talks to Jonny Colledge, Sales Director EMEA Voice and Mobility for Infios, about how to maximise the benefits of voice tech.


Voice recognition is now mature technology, having been on the market for thirty years. It’s had some ups and downs but is back in vogue for sure. “It’s a go-to for some of the largest grocery retailers in the world, including Sainsbury’s and Morrisons,” Colledge tells me. “These companies tend to be early adopters, with tight margins, large warehouse staff numbers, hence lots of pickers undertaking manual, repetitive tasks across tens of DCs. Voice works best when there’s lots of people.”


How has voice tech evolved to overcome technical challenges such as failing to understand strong and foreign accents? “It’s gone through various iterations, starting off with ‘speaker dependent’ voice where you train the voice system to understand how you speak,“ Colledge explains. “The introduction of voice into the consumer market, such as for mobile phones, made the ‘independent voice’ become more prevalent. It’s really improved and will recognise your accent. Speaker dependent is still available and is suitable for seasonal workers because of the short training time available. We offer ‘Pick up and go’ to learn-as-you-go.”


Project Integration


Colledge has been with the company since 2011, when it was Voiteq, prior to the acquisition by Koerber Supply Chain Software (now known as Infios). The voice business has grown substantially during his time there, particularly in export markets and remains based in Blackpool. Infios now has 300 customers using voice in the UK alone, and similar amounts in both Germany and France. Uniquely, the original Voiteq business spawned from a local grocery retailer, Heralds Day & Nite Stores, that first developed and used the solution in 1999.


The benefits of a good voice-picking system partly derive from its seamless integration with a Warehouse Management System (which Infios also offers), real-time visibility of performance and order exceptions and the voice-enabled workflows. Voice is growing in line with other IT in the logistics industry. It is no longer offered bespoke, with a long integration period. “We have the expertise to deliver big projects in just a few weeks,” states Colledge (pictured, below). “Often customers are interested in voice and then decide to upgrade their WMS, rather than buying software first and adding voice on afterwards. It’s very evident, when you go to see a potential customer, what it is they need.”

Infios is ‘hardware agnostic’ vis-à-vis voice and does not manufacture hardware. “We can put voice on any hardware technology brand or scanners,” he adds. “You can work with a variety of hardware, it depends on the warehouse environment. We’ve done a lot of work with several AMR suppliers to integrate voice with robotics, so that a robot can substitute for a person on a picking shift, using the same voice commands. The two technologies complement each other.”


Talk Picking To Me


Voice installation still often requires an educated sell. Customers normally need an explanation of why they need voice. How do suppliers get the industry to the point of knowing it needs voice? What would accelerate demand? The company takes a platform approach. “The education process is necessary. We’re pushing voice as the gateway and lead with it in sales, as we have a competitive advantage. References are key, to show customers that have had a negative experience of voice in the past that it can be done better. It can achieve a quick boost to productivity. There’s good voice and bad voice and it really depends on the process efficiency. Start there, not with the technology. Define what it is you’re going to do.”


Automation is increasingly popular in warehouses. But many operations, including growing businesses, cannot afford full automation, a goods-to-person solution or the ‘dark warehouse’ scenario. Trends come and go. Voice aims to be a low-investment, quick ROI, as well as a complementary solution with automation. In terms of the outcomes and gains, Infios start by analysing the process. Is it screen-based, is the WMS good? “If yes, we make it voice-enabled, go down the ‘connector’ route and achieve 8-12% productivity improvements,” Colledge explains. Alternatively, if the WMS is not ‘tier 1’? “We also offer WES (warehouse execution software) with voice. That takes a bit longer, but productivity benefits tend to be around 25% because there’s more process re-engineering to do.”


Generative predictive AI models have been used for a decade in Infios’ voice system. “It provides the capability to analyse orders and determine whether the outbound cut-off time will be met for a given carrier, for example. If not, the system will calculate that more pickers are needed in that area, how many and where you can take them from. The next step for us is the platform approach; to go further than just present information on a dashboard and to take actions, such as rearranging fast-moving goods. Where we’re going is to the system defining functions. You wouldn’t want a warehouse manager to have to digest all the information. Set a rule that says, if that happens the system will take care of it. That’s where AI and voice will converge. The operator is informed where to go next, with decisions made by the system in the background.”


Investment spending is tight. Infios look to implement voice picking, achieve proof-of-concept, then integrate it across multiple processes. Incremental gains are made. Speeding-up some processes may cause bottlenecks elsewhere. Ultimately a new, superior, WMS may be required. Reviewing the entire process first is best. As the voice system is modular, customers have access to the platform going forward and have options, including TMS.

Look Beyond Price Tag for Loading Systems

A provider of Automatic Truck, Trailer, and Container Loading and Unloading Solutions (ATLS), Ancra Systems spoke to Logistics Business about the company’s decades-long experience supporting such innovative solutions.


In today’s fast-paced world, supply chain and logistics automation is no longer just an option, it’s becoming essential. Automation helps reach higher production targets, increases throughput, and greatly reduces or even eliminates human errors that can disrupt operations or cause unnecessary delays.


“When customers see our ATLS systems for the first time, they often immediately say, ‘This solution is exactly what we need,’ says Marc Dohmen, Sales Director at Ancra Systems. “Naturally, one of the first questions we hear is, ‘How much does it cost?’ It’s a fair question to ask about the investment. We understand that cost is an important factor in decision-making, but it just one part of the story. There’s something even more important to consider: what does this solution deliver in return? What lasting value does it bring to your operations? How can it help you achieve your goals — whether that’s improving quality, enhancing safety, boosting efficiency, or more?”


A Long-Term Value Proposition


“At Ancra Systems, we believe that investing in ATLS is more than just setting up a test line – it’s a future-proof decision, adds Dohmen. “It’s not a temporary trial or pilot setup, but a smart, long-term investment designed to keep delivering value for decades. We don’t aim to be the cheapest option on the market. Instead, we focus on what truly matters: delivering quality, reliability, and excellent service that empower our customers to grow, outperform their competition, and stay ahead in an ever-changing world. We don’t compete on price by being the cheapest; we compete by delivering the highest value to our customers, helping them grow and become more productive and competitive.”

ATLS solutions are designed to deliver exceptional reliability, ensuring operations run efficiently with up to 99.7% uptime. This high level of system availability minimizes costly interruptions, helping save valuable time and reduce operational expenses. Beyond reliability, the systems feature user-friendly designs that prioritize ease of use. Automated processes and intuitive interfaces simplify daily inspections and routine tasks, saving team time and significantly reducing the risk of errors. This combination of durability and accessibility means customers can focus on what matters most — optimizing workflow and maintaining consistent productivity over the long term.


Dedicated Expert Support


Dedicated service is an essential part of the investment. Downtime simply isn’t an option, which is why a well-organized after-sales service team is provided. Ancra technicians and engineers have hands-on experience with ATLS and possess in-depth knowledge of the systems. Customers enjoy fast, efficient service: prompt machine maintenance, quality support and rapid delivery of spare parts from a fully stocked inventory. Additionally, the company offers regular service inspections and a comprehensive training programme.


Future-Proof and Modular


“Our modular components allow seamless adaptation to new trailer types or pallet formats, ensuring that changes in your logistics processes create minimal downtime or interruptions,” continues Dohmen. “Our systems are built to integrate the latest advancements, such as vision systems, as they become available, helping you stay at the forefront of automation. In addition, we prioritize compliance with evolving safety regulations and sustainability standards. Through modular upgrades, your system can be continuously enhanced to meet these demands, protecting your investment while supporting your commitment to responsible operations.”

“Choosing an ATLS solution means investing in more than just technology, it means securing a strategic partner dedicated to your success. It’s about making a smart, future-proof decision that delivers sustainable growth, operational excellence, and peace of mind for years to come. You’re not simply purchasing equipment; you’re gaining unmatched reliability, expert support, and the flexibility to evolve alongside your business. The true value lies in the lasting impact on your productivity, competitiveness, and ability to confidently navigate an ever-changing market.”

Growing push to address the rise in UK freight crime

Over the past two years, the TAPA EMEA Intelligence System (TIS) has logged more than 137,000 cargo crime incidents across 110+ countries in the EMEA region, including 5,865 in the United Kingdom. While actual loss values were only recorded for 9% of these UK incidents, this still equated to losses of goods worth over €72 million from supply chains, while the average loss for major crimes that had a loss value of over €100,000 across the UK was €775,736.

In support of the UK freight industry’s heightened response to cargo thefts, the two Associations (BIFA and TAPA) have exchanged Associate Partner memberships and will now work more closely together to exchange information, insights, and cargo security solutions to help safeguard supply chains against criminal attacks. The cooperation comes as a proposed Freight Crime Bill sponsored by The Rt Hon Rachel Taylor MP is due to have its second reading in the House of Commons on 28 November 2025. This follows a report by the All-Party Parliamentary Group on Freight and Logistics, which estimated freight-related crime cost the economy £700 million in 2023.

Freight crime is a major concern for TAPA EMEA members in the UK, which consistently ranks in the top 5 countries in our Europe, Middle East & Africa region for recorded cargo thefts. We are, therefore, greatly encouraged by the increased collaboration between UK freight, logistics, road haulage, and law enforcement bodies to find effective ways to prevent these types of incidents from occurring, and to reduce freight crime’s significant financial impact on individual businesses, consumers, and the UK economy,

said Harry Hughes, TAPA EMEA’s UK Regional Lead.

The industry is becoming increasingly vocal about the need for coordinated action, and it’s clear that freight crime is no longer viewed as an isolated operational challenge but a strategic threat to supply chain resilience. Operators, insurers, and security specialists repeatedly tell us that the scale and sophistication of criminal activity demand stronger intelligence-sharing frameworks and far more consistent reporting. As we continue to cover this issue, the message is unmistakable: collaboration and transparency will be essential if the sector is to protect assets, safeguard drivers, and maintain trust across the wider logistics ecosystem.

Working alongside BIFA and other industry partners, TAPA EMEA is part of the solution and we aim to leverage our supply chain security standards, training, and intelligence tools to help freight companies in the UK make their supply chains as secure and resilient as possible against the types of attacks we know are regularly taking place nationwide.

This cooperation underscores BIFA’s commitment to promoting safety, reducing freight crime, and supporting the authorities in their work,

said Steve Parker, director general of BIFA.

Collaboration is key to tackling freight crime effectively and our cooperation with TAPA EMEA comes a few months after we strengthened our sponsorship and work with the National Vehicle Crime Intelligence Service (NaVCIS). The collaboration with both TAPA EMEA and NaVCIS will help to ensure that our extensive corporate membership base stay informed about current risks and take proactive steps to protect their operations. By working with both organisations, BIFA will be able to help its members implement targeted security measures, contributing to safer and more resilient supply chains,

Steve added.

Lithium-ion Powers Lift Trucks

Yale Lift Truck Technologies has launched lithium-ion batteries with compatible chargers, specifically designed for selected Yale® pallet trucks, stackers, reach trucks, lift trucks, and other warehouse models. The unified solution of battery, charger, and materials handling equipment delivers smart energy for smart operations, and makes it simpler to acquire and maintain everything needed for a powerful and productive fleet from a single source – the global network of Yale dealer partners.


Validated as a fully-integrated system, the complete solution from Yale is designed to reduce compatibility challenges, all while providing a high-performance, maintenance free option that supports peak warehouse efficiency and reliability.


“Today’s warehouse challenges require smart thinking. With the unified lithium-ion battery and charging solutions installed, we are able to help operations bridge productivity gaps, and with the improvements in system efficiency, reduce the demands put on their facilities and power sources,” David LeBlanc, President, Energy Solutions, Yale Lift Truck Technologies explains. “With rising labour costs, energy costs, and new sustainability goals, the combination of lithium-ion power and Yale precision can deliver big business benefits.”


High performance battery technology supports quiet, clean operation in the warehouse. With the new lithium-ion options, there are no harmful gases, no need for battery rooms, and chargers can be placed in high-traffic areas to encourage opportunity charging.


The operator-friendly design also makes charging straightforward. Easy-access portals mean that the operator will not need to open the hood to charge the batteries. Built in interlock sensors prevent driving while plugged in.


With a high energy density, the new Yale lithium-ion batteries are well suited to demanding, multi-shift operations, such as those in 3rd party logistics warehouses or distribution centres. The batteries are designed to support uptime, with rapid charging and high-power output.


The new solution also helps elevate communications between batteries, chargers, and the lift truck. Yale Battery Vision telemetry is integrated, supporting efficiency by empowering fleet and service managers with access to real-time battery and lift truck data. The unified power systems remain seamlessly connected through updates and continuous syncing to support long-term compatibility and optimal performance.


To enable warehouse operations to scale battery and charging solutions and technologies to best meet their specific requirements and upgrade fleets easily, various battery box sizes and capacities are available. The batteries may also support sustainable asset management with a Battery Box Replacement (BBR) that enables second-life use.


“In many cases, adopting fast-charging lithium-ion lift trucks and equipment can keep warehouses moving at optimal efficiency,” says David. “However, this also relies on having the right support in place. That’s why Yale dealers are on hand to provide insight, advice, and solutions for businesses as they assess their fleet energy strategies. From battery selection and charger installation to warranty support and lifecycle management.”

Podcast: Exploring Robotic Fulfillment in Modern Warehouses

In our latest episode of Logistics Business Conversations, we sit down with Yaro Tenzer, Co-Founder and CEO of RightHand Robotics, to explore the transformative role of robotics and AI in the logistics industry. As warehouses continue to evolve, the integration of advanced technologies is becoming essential for efficiency and reliability.

The logistics industry is on the brink of a technological revolution. With the rise of AI-driven automation, warehouses are transforming into high-efficiency hubs capable of handling complex fulfilment tasks with ease.

Key Insights:

AI and Automation: Discover how these technologies are enhancing throughput and reliability in high-demand environments.
Innovative Solutions: Learn about the cutting-edge tools redefining item manipulation and fulfilment processes.
Challenges and Opportunities: Explore the hurdles and potential of adopting robotic technology in logistics.

As the demand for faster and more reliable fulfilment grows, the role of robotics becomes increasingly crucial. With insights from Yaro Tenzer, this episode offers a glimpse into the future of warehousing, where “lights out” operations could become the norm, with robots working seamlessly around the clock.

Subscribe now to stay updated on the latest trends in logistics and technology.

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